Frequently Asked Questions 

  1. How do I become an Allen Brothers customer?
  2. Do you make deliveries to my area?
  3. How do I place an order?
  4. Can I add to my order?
  5. What is latest time I can place my order for next day delivery?
  6. When can I get my order?
  7. What are my payment options?
  8. How do I confirm that you received my electronic order?;
  9. Is there a minimum order requirement?
  10. What is your return policy?
  11. How do I find out if I have a credit on my account?
  12. How do I find out the balance I owe?
  13. How much does a specific item cost?
  14. How do I find out if you sell a specific item?
  15. What if I want to pick up my order?

Answers:

  1. How do I become an Allen Brothers customer?
    Go to the Contact Us page, complete & submit the form.  An Allen Brothers sales representative will contact you within 24 hours to get you set up and answer any specific questions you may have.a

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  2. Do you make deliveries to my area?
    Our current service areas are PA, DE, NJ, NY City, and MD

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  3. How do I place an order?
    Allen Brothers offers many options to place your order.
    • Website
      • a. Create online access to your account by clicking the LOGIN button in the upper right corner. Next, click on Create Account, complete & submit the form. Once you are logged in you can place your order using the “Our Catalogue” located on the left side of the web page. Your order will be processed and shipped on your next scheduled delivery day.
    • Electronic device.
      • Allen Brothers offers the ability to use a small hand held device called a telxon at no charge. This device gives you the ability to scan barcode labels right at the shelf, then enter the quantity desired and move on. Once all the desired items are scanned and quantities entered you simply plug the device into the base and transmit the order to Allen Brothers. If you like, Allen Brothers will supply the bar code labels to be placed at the shelf.
    • FAX
      • Allen Brothers will accept orders via fax machine if the order is transmitted on one of our supplied order forms. We also offer customized order forms that are specific to the products you purchase. To request a custom order form please contact our customer service dept. or send an email to custservice@abdelivers.com . Indicate in the subject line “Custom order guide request”. Please include your name, contact number and customer number in the request. Our fax # is 215-739-5394.
    • Phone
      • Of course you can still place an order the good old fashioned way using the telephone. Our customer service representatives are here to serve you. When ordering by phone we ask that you have available the item number. This will help eliminate mistakes in misunderstanding the exact item you may be looking for. To place an order by phone, dial 1-800-207-2553 when you hear the general greeting – press 3.

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  4. Can I add to my order?
    Yes, you can always add to your order. Simply call customer service and a representative will be happy to assist you. Please understand that we must receive the add-on before 4pm for next day delivery.

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  5. What is latest time I can place my order for next day delivery?
    For next day delivery, we need to receive you order no later than 4PM

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  6. When can I get my order?
    Our delivery vehicles are on the road Monday through Friday. All Allen Brothers customers have a pre-assigned delivery day(s). Once we receive your order, it will be delivered on your next designated day. If you need an emergency order or require a special delivery we will do our very best to accommodate your request.

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  7. What are my payment options?
    Electronic funds transfer (EFT or ACH), Check, Cash or Money Order

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  8. How do I confirm that you received my electronic order?
    If you want to confirm that we received your order electronically you may call our office. A customer service representative will be happy to assist you.

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  9. Is there a minimum order requirement?
    For delivery we require a minimum order of $750.

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  10. What is your return policy?
    Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed on our Return Policy page and we will be happy to help you to return your purchase.

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  11. How do I find out if I have a credit on my account?
    Call our accounts receivable department during normal business hours at 1-800-207-2553 ext. 103 or 104. A representative will be happy to assist you.

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  12. How do I find out the balance I owe?
    Call our accounts receivable department during normal business hours at 1-800-207-2553 ext. 103 or 104. A representative will be happy to assist you.

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  13. How much does a specific item cost?
    The quickest and easiest way to obtain a price for a specific item is to go to Choose category to the left on the web. You must first log in to the site and then you can search for any item and see its specific price. You may also call our office, a customer service representative will be happy to assist you.

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  14. How do I find out if you sell a specific item?
    The quickest and easiest way to find an item is to go to Our Catalog on the web. You may also call our office, a customer service representative will be happy to assist you.

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  15. What if I want to pick up my order?
    You can order for pick up with 24 hours advance notice. Our pick up department is open from 8am to 4pm.

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