Frequently Asked Questions 

  1. How do I place an order?
  2. Do you make deliveries to my area?
  3. What are my payment options?
  4. How do I confirm that you received my order?
  5. What is your return policy?
  6. How much does a specific item cost?
  7. How do I find out if you sell a specific item?

Answers:

  1. How do I place an order?
    You may navigate our site at any time without creating an account.  However, once you are ready to purchase something you will need to set up a user profile.  Simply go to the Login page, click on Create Account, then enter enter your information.  Its that simple - you are now ready to place an order!   Be sure to keep your username & password in a safe place for future access.  If you have any questions you can go to the Contact Us page or simply call us at 1-800-207-2553.  An account representative will be happy to assist you.

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  2. Do you make deliveries to my area?
    We will ship anywhere in the continental U.S.  Our preferred method of shipping is FEDEX but if necessary we may select another well known carrier.  

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  3. What are my payment options?
    We suggest using Google Checkout or Authorize.net where your credit card will be processed with peace-of-mind that it is being handled securly.  

     

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  4. How do I confirm that you received my order?
    You will receive an e-mail confirming receipt of your order.  Once payment is processed you will receive another e-mail informaing you that the order was processed and shipped.

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  5. What is your return policy?
    Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed on our Return Policy page and we will be happy to help you to return your purchase.

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  6. How much does a specific item cost?
    The quickest and easiest way to obtain a price for a specific item is to go to Category on the left on the web.

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  7. How do I find out if you sell a specific item?
    The quickest and easiest way to find an item is to go to Our Catalog on the web. You may also call our office, a customer service representative will be happy to assist you.

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