All credits for shortages, damages or order errors must be approved by your sales representative or reported to the Allen Brothers Customer Service Team at (215) 739-1083 or
(800) 207-2553.  Please have the invoice number & item number when calling in, to insure proper credit.  A Return Goods Authorization (RGA) form will be generated by the Customer Service Department for the items to be picked up, and will come with your next delivery. This form must match all  items called in to us. Please do not ask the driver to pick up any merchandise without the proper paperwork (RGA).  Please DO NOT make deductions.  Please wait until the RGA is processed.  Deductions cause delays & confusion when processing your payments. 


v  Cigarettes

Cigarettes older than 6 months cannot be returned for credit.
We WILL NOT accept Returns for the Manufacturers below, per their Returns Policy. They do not accept returns anymore from Wholesale.
    RJ Reynolds / Santa FE
    Philip Morris
    Global Trading (Carnival / Time)

Retail Approved Returns will be accepted by the manufacturers below; however, their sales rep must certify the return with the Manufacturers approved/certified return labeling.
    Liggett Vector Brands

v  E-Cigarettes, Vaping Liquids & Smoking Accessories
All products are returnable but MUST be in the original packaging.  Product not in the original packaging will not receive credit.  A 10% restocking fee will also apply.


v  Tobacco and Cigars

Tobacco and cigar products purchased from Allen Brothers Wholesale Distributors may be returned for credit provided they are in saleable condition. Items with price stickers are not considered re-saleable. A re-stocking fee of 10% will be charged on all items returned.  Credit will NOT be given on any loose cigars or ANY style of Little CigarsPremium cigars are NOT guaranteed, and no credit will be given.

v  Seasonal Items
          o   Are NOT guaranteed and may NOT be returned for credit.
v  Refrigerated & Frozen
          o   Are NOT guaranteed and may NOT be returned for credit.

v  Snack Foods

v  Candy & Confectionary Products

v  Beverages: Juices, Drinks & Water

v  Grocery & General Merchandise

v  Health & Beauty Care (HBC)


o   Are NOT guaranteed and may NOT be returned for credit.
o   However, unopened, undamaged wholesale merchandise purchased from Allen Brothers Wholesale Distributors which is not stickered, short coded, labeled, priced or faded, may be returned for credit with a 10% re-stocking fee provided the product is in the same packaging and/or lot & in the condition in which it was delivered (i.e. items sold by the case must be returned as a full case).





v  Cigarette Shortages:  Upon receipt of your delivery by our driver, all cigarettes must be counted in TOTAL by our driver with you.  All cigarette shortages must be noted with the driver at the time of delivery to receive credit. No credit will be issued for shortages that are not noted on the delivery receipt which is signed by you and our driver & approved by our Operations Department.


v  Non Cigarette Shortages: All non–cigarette shortages must be reported by calling our Customer Service Department within 24 hours of delivery in order to receive credit.  Please have the invoice number you are referencing and the item number in question.


v  Damaged Product, and Short Dated Product:  Any damaged product must be reported to our Customer Service Department within 24 hours of delivery in order to receive credit.  With respect to all merchandise, it is the responsibility of Allen Brothers Wholesale Distributors to see that all products ordered are correct, that all products delivered are in saleable condition, and that all refrigerated/frozen products are in code with at least 14 days of selling time (no short dating).  Please let us know if we do not meet any of these guidelines. Any calls regarding short of damaged product received outside the 24-hour window may not be honored and credit will not be issued.






v  Invoice Payments: When paying invoices by check, credit card or money order, please indicate your invoice numbers, account number and any credits that you are using.  This will help to insure proper credit to your account.

v  Cash Payments/Bank Bags: Please use the bank bags given to you from your Allen Brothers Rep for CASH ONLYDO NOT put checks in the bank bags. This will cause a delay in posting payments to your account.  Any checks picked up with the bank bag MUST BE put in a separate envelope and taped to the outside of the bank bag.  Please list your account number, account name & the amount of the cash enclosed in the area provided on the bank bag.  Our drivers & sales reps DO NOT COUNT CASH.  These payments must be ready when using Bank Bags.

v  EFT Payments: EFT can be explained on a different document.  Please ask your Sales Rep to explain EFT to you.  This is the most effective & convenient way to insure proper & accurate payments & credits on your account.


v  Late Payment: Our credit department closely monitors the activity on your account. Continuous late payment of invoices will damage your credit rating and may result in a change of terms on your account.  If you have past due invoices, your next order WILL NOT be shipped until all invoices are paid up to date. A late charge of 1.8% APR will be applied to all outstanding invoices until payment is received by Allen Brothers.


v  Returned (bounced) Checks: We charge a service fee of $100.00 per check. When a check bounces, it is automatically re-deposited by our bank.  Once a check has been returned either 1st time NSF or charged back (2nd time NSF), no merchandise will be shipped until the invoice is paid in cash/cashier’s check.  We may request an online bank statement.  In all cases you will be contacted by our credit department or your account representative.